These terms explain the general conditions that apply when you use the WP Menders website or engage us for professional services.
Acceptance of these terms
These Terms & Conditions govern access to wp-menders.com and the purchase or use of services provided by WP Menders. By using the website, approving a proposal, paying an invoice, or instructing us to begin work, you agree to the applicable terms.
A signed agreement, accepted proposal, statement of work, or written project confirmation may contain additional terms. If there is a conflict, the project-specific written agreement takes priority for that project.
Services and scope
WP Menders may provide WordPress and WooCommerce development, maintenance, speed optimisation, landing pages, SEO, social media optimisation, paid advertising, analytics, conversion tracking, and related consulting or technical support.
The exact deliverables, exclusions, responsibilities, milestones, and commercial terms are defined in the relevant proposal, quotation, invoice, statement of work, or written communication.
Client responsibilities
Clients are responsible for:
- Providing accurate requirements, timely feedback, approvals, content, access credentials, and decisions.
- Ensuring they have permission to use all text, images, trademarks, software, data, and materials supplied to us.
- Maintaining suitable hosting, licences, subscriptions, accounts, and third-party services unless expressly included.
- Reviewing work and reporting errors or concerns within the agreed review period.
- Keeping independent copies of important business data where appropriate.
Delays caused by missing information, access, content, approvals, or third-party dependencies may affect schedules and costs.
Proposals, estimates, and changes
Quotes and estimates are based on the information available at the time. They may be revised if the scope, assumptions, complexity, integrations, content volume, technical condition, or third-party requirements change.
Work outside the agreed scope requires written approval and may be billed separately. We may pause work until a change is approved.
Fees, invoices, and payment
Fees, deposits, milestones, taxes, payment methods, and due dates are stated in the applicable proposal or invoice. Unless agreed otherwise, invoices are payable by the stated due date and work may be scheduled only after required deposits are received.
We may pause services, withhold unpublished deliverables, or restrict ongoing support if an invoice is overdue. Reasonable costs caused by failed payments, chargebacks, collection, or repeated rescheduling may be recoverable where permitted.
Timelines and availability
Any timeline is an estimate unless expressly agreed as a fixed deadline. Delivery depends on timely client input, technical access, third-party systems, hosting, platform reviews, and other factors outside our direct control.
We do not guarantee uninterrupted availability of third-party platforms, advertising networks, search engines, hosting providers, plugins, APIs, payment gateways, or external services.
Third-party products and platforms
Projects may rely on third-party themes, plugins, software, APIs, hosting, payment providers, advertising platforms, analytics tools, or licences. Their own terms, fees, privacy practices, availability, and technical limitations apply.
We are not responsible for changes, outages, policy decisions, pricing changes, suspensions, vulnerabilities, or discontinued functionality controlled by third parties, although we may help assess or resolve resulting issues under a separate scope.
SEO, advertising, and performance results
Search rankings, traffic, conversions, advertising performance, social reach, website speed scores, and business outcomes depend on many factors. We do not guarantee rankings, revenue, sales, leads, approval by advertising platforms, or a specific performance score.
Recommendations and services are provided using reasonable professional judgement based on available information, but results can be affected by competition, market conditions, algorithms, budgets, content, websites, tracking quality, user behaviour, and third-party decisions.
Intellectual property
Each party keeps ownership of materials, methods, templates, code, content, trademarks, and know-how owned before the project or developed independently of it.
Once all applicable invoices are paid, the client receives the rights stated in the project agreement for the final approved deliverables. Third-party assets remain subject to their original licences. Unless agreed otherwise, reusable tools, general techniques, frameworks, and non-client-specific components remain ours.
We may refer to completed work in our portfolio or marketing unless confidentiality or a written restriction applies.
Confidentiality and access
We will use non-public client information only for the project, service delivery, administration, or legal obligations. Clients should provide the minimum access required and remove or change credentials when access is no longer needed.
Passwords, credentials, personal data, or commercially sensitive information should be shared through suitable secure methods whenever possible.
Warranties and acceptance
We will perform services with reasonable care and skill. Clients must review deliverables and report material errors within the review or support period stated in the agreement. We will assess reported issues and correct work that does not materially match the agreed scope.
Services and website content are otherwise provided without guarantees that they will be uninterrupted, error-free, or suitable for every purpose.
Limitation of liability
To the fullest extent permitted by law, WP Menders is not liable for indirect, incidental, special, punitive, or consequential loss, including lost profit, revenue, data, reputation, opportunity, or business interruption.
Our total liability arising from a specific project or service will not exceed the fees paid to us for that specific project or service during the period giving rise to the claim, except where the law does not allow such a limitation.
Clients remain responsible for business decisions, legal compliance, published content, data handling, product claims, taxes, pricing, and final approval of their website, campaigns, or systems.
Suspension and termination
Either party may end an ongoing arrangement according to the notice terms in the relevant agreement. We may suspend or terminate services for non-payment, unlawful activity, abuse, security risk, repeated failure to cooperate, or a serious breach of agreed terms.
On termination, fees for completed work and authorised commitments remain payable. Access, files, handover, and transition support are subject to payment and the applicable agreement.
Governing law and disputes
These terms are governed by the laws of India. Subject to any mandatory legal rights, disputes will be subject to the courts with jurisdiction in Jaipur, Rajasthan.
Before starting formal proceedings, both parties should first try to resolve the matter through good-faith written discussion.
Changes to these terms
We may update these website terms from time to time. Project-specific terms already agreed will continue to apply to that project unless both parties agree otherwise.
Contact
Questions about these terms can be sent to hello@wp-menders.com.