This policy explains how WP Menders handles personal information when you visit our website, contact us, or work with us.
Scope of this policy
This Privacy Policy explains how WP Menders collects, uses, stores, and shares personal information when you visit our website, contact us, request a proposal, submit an enquiry, or engage us for services.
It applies to information collected through wp-menders.com and related communications with WP Menders.
Information we collect
Depending on how you interact with us, we may collect:
- Contact information such as your name, business email, phone number, company name, and location.
- Project information such as website URLs, requirements, budgets, preferred timelines, technical details, and files you choose to share.
- Communication records, including enquiries, support messages, meeting notes, and feedback.
- Technical information such as IP address, browser type, device information, referring pages, and website usage data.
- Billing and transaction information needed to issue invoices, receive payments, or maintain business records. We do not intentionally store full payment-card details on our website.
How we collect information
We may collect information directly from you through forms, email, phone, meetings, project platforms, and service agreements. We may also collect limited technical information automatically through server logs, cookies, analytics tools, and security systems.
Where a client gives us access to a website, hosting account, analytics property, advertising platform, or another system, we use that access only for the agreed work and subject to the permissions provided.
How we use information
We may use personal information to:
- Respond to enquiries and assess project requirements.
- Prepare proposals, quotations, invoices, and service agreements.
- Deliver WordPress, WooCommerce, maintenance, design, SEO, advertising, analytics, and related services.
- Provide support, communicate about work, and maintain project records.
- Operate, secure, troubleshoot, and improve our website and services.
- Meet accounting, tax, legal, fraud-prevention, and regulatory obligations.
- Send service-related communications and, where permitted, relevant business updates.
Legal grounds and consent
Where applicable, we process information because it is necessary to take steps at your request, perform a contract, comply with legal obligations, protect legitimate business interests, or because you have given consent.
You may withdraw consent for optional communications at any time. Withdrawal does not affect processing already carried out lawfully.
When information may be shared
We do not sell personal information. We may share limited information with trusted service providers that help us operate our business or deliver agreed services, such as hosting providers, email services, analytics tools, payment processors, project-management tools, professional advisers, and technical subcontractors.
We may also disclose information where required by law, to protect rights or security, or in connection with a business restructuring. Providers are expected to use information only for the relevant purpose and with appropriate safeguards.
International processing
Some service providers may process information in countries other than India. Where this occurs, we take reasonable steps to use providers with appropriate contractual, technical, and organisational safeguards.
How long we keep information
We retain information only for as long as reasonably necessary for the purpose it was collected, including project delivery, support, dispute resolution, accounting, tax, legal, and security needs.
Retention periods vary by record type. Enquiry information may be removed when no longer relevant, while invoices, contracts, and transaction records may be retained for longer where required.
Security
We use reasonable administrative, technical, and organisational measures to protect information from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure passwords, backups, encryption where available, monitoring, and limiting access to those who need it.
No online system can be guaranteed completely secure. You should avoid sending unnecessary sensitive information through ordinary website forms or email.
Your choices and rights
Subject to applicable law, you may ask us to access, correct, update, delete, restrict, or provide information we hold about you. You may also object to certain processing or withdraw consent.
To make a request, email hello@wp-menders.com. We may need to verify your identity before completing a request.
Cookies and analytics
Our website may use essential cookies and similar technologies needed for security, navigation, preferences, forms, and basic operation. With consent where required, we may also use analytics or advertising technologies to understand website use and measure campaigns.
More information is available in our Cookie Policy.
Children’s information
Our services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us so we can review and remove it where appropriate.
Changes to this policy
We may update this policy when our services, systems, providers, or legal obligations change. The latest version will be posted on this page with an updated date.
Contact us
Questions about this Privacy Policy or our handling of personal information can be sent to hello@wp-menders.com.